<![CDATA[TechHuman: jobboards]]> https://JOBS.TECHHUMANIT.COM/ en-us <![CDATA[Director of Information Technology]]> Client: Global Precision Products (GPP)

Title: Director of Information Technology

Quantity: 1

Location: Rochester NY (preferred), Boston or Cleveland are second preference

Perm or Contract: Perm

Funding approved: Yes

Bill rate or Salary: $190k-$200k

Sponsorship:?

Interview Process: 1. Technical Screen with Christine Schultz (Fractional CIO) 2. Interview with Private Equity Managing Partner (Young, technical guy) 3. Final 30-min video interviews with CFO and/or CEO

Client Interview Availability:?

Team Dynamic: One ERP FTE and MSP

https://salesq.app/app/team/67f57629dacf7c05a21f89ac/meetings/69a744b80625629512d6b244/history

 

Responsibilities

· Act as the sole IT executive and business partner to the CFO and PE firm.

· Evaluate, fire, and replace the current underperforming MSP.

· Stabilize and rebuild the "proof of concept" data warehouse to provide accurate executive dashboards.

· Oversee the consolidation of 5 business units onto Global Shop Solutions (GSS).

· Maintain and enforce CMMC (Cybersecurity Maturity Model Certification) standards for defense contracts.

 

Must Haves:

· 5–7+ years of progressive IT experience, with at least 3 years in a senior leadership role

· Manufacturing Mindset: Experience in a "shop floor" environment where IT supports production.

· Stronger background in ERP and Data/Reporting than pure hardware/infrastructure.

· CMMC/NIST 800-171 Knowledge: Ability to navigate federal cybersecurity requirements for defense contractors.

· Previous experience managing a manufacturing ERP (Global Shop Solutions highly preferred).

· Ability to hold vendors (MSPs) accountable and lead through a "lean" internal structure.

 

Nice-to-Haves:

· Global Shop Solutions (GSS) specific expertise.

· Experience with Private Equity portco environments.

· Hands-on experience with Data Warehousing/BI toolsets.

· Bachelor’s Degree in a technical field (flexible if experience is exceptional).
]]> Mon, 09 Mar 2026 00:00:00 EDT 0 <![CDATA[Manager of Enterprise Desktop Support]]> Client: TMF Health Quality Institute

Hiring Manager: Joe Vasquez

Contractor Onboarding Info Form Contact:?

Title: Manager of Enterprise Desktop Support

Quantity: 1

Location: Hybrid. 1 day per week for the first several months. Must be near Austin, TX or Jacksonville, FL to go into the office

Perm or Contract: Direct hire

Funding approved: Yes

Bill rate or Salary: Up to $105,000

Sponsorship:

Interview Process: Two rounds.

1st Round with Joe and possibly the Director of IT Ops or other leader.

2nd round with Joe and Kathleen.

Client Interview Availability:

Team Dynamic: 17 direct reports, all 100% remote.

Provide CoReruit link from screening: Yes.

Meeting recording:

 

We are seeking a SaaS Application Administrator (Tier II/III Support) to support and optimize our growing enterprise environment. This role will serve as both a platform administrator and an escalation point for advanced support issues, ensuring system stability, proactive monitoring, and strong end-user experience across approximately 1,100 users. The ideal candidate brings modern ITSM expertise, strong Microsoft ecosystem knowledge, and the ability to identify trends before they become business-impacting incidents.

 

Responsibilities

· Administer and support SaaS applications while serving as Tier II/III escalation for complex technical issues.

· Manage and optimize ticket workflows within Jira Service Management.

· Monitor ticket trends and system alerts to proactively prevent recurring incidents and service disruptions.

· Consume and interpret monitoring data from Grafana, escalating risks before operational impact occurs.

· Support enterprise users across the Microsoft 365 ecosystem, including Microsoft Intune and Windows 11 environments.

· Execute system-level scripts using PowerShell to support administration and troubleshooting efforts.

· Develop and maintain process documentation, policies, and standard operating procedures.

· Partner with leadership to strengthen operational readiness in support of planned DoD health-related contract expansion.

 

Must-Haves

· 7+ Years of experience providing methodical technical support with a penchant for detailed customer service.

· Prior experience leading a Helpdesk team with direct reports.

· Proficiency with modern ITSM/ticketing platforms such as ServiceNow or Jira Service Management.

· Experience supporting enterprise environments of 1,000+ users.

· Strong incident prevention and incident trend analysis skills.

· Adept understanding of Microsoft 365, Intune, and Windows 11 administration.

· Ability to run and modify systems-level Powershell scripts.

· Experience creating process documentation, policies, and procedural standards.

 

Nice-to-Haves

· Certifications related to Microsoft 365, Intune, or Windows 11.

· Experience in high-growth organizations scaling enterprise helpdesk operations.

· Exposure to environments pursuing or supporting DoD-related contracts.

· Familiarity with monitoring dashboards and alert consumption using Grafana.

· Bachelor’s degree in Computer Science or related field.
]]> Mon, 09 Mar 2026 00:00:00 EDT 0 <![CDATA[Full-stack .NET Developer]]> Responsibilities:
  • Upgrade and refactor legacy .NET applications (currently on .NET Framework 4.x / ASP.NET MVC 5) to .NET 9.
  • Debug and maintain application layers: frontend (JavaScript/jQuery), middle tier (C#), and database (SQL Server).
  • Write and optimize complex SQL queries and views across large-scale schemas.
  • Work with Entity Framework to manage data access and persistence.
  • Analyze and apply indexing strategies, query optimizations, and understand use of SQL optimizers.
  • Apply table normalization, aggregation techniques, joins, and table hints in SQL Server.
  • Utilize SOLID design principles in software architecture when appropriate.
  • Ensure API security using OAuth, token-based authentication, and related standards.
  • Collaborate with teams to modernize front-end components and explore modern JavaScript libraries/frameworks.
Required Skills & Qualifications:
  • 5+ years of experience creating web applications with C#, .NET, and ASP.NET MVC.
  • Proficient with Microsoft SQL Server, including complex views, stored procedures, etc.
  • Professional experience using Entity Framework.
  • Solid experience debugging across frontend, business logic, and data layers.
  • Proficiency with JavaScript and jQuery.
  • Experience implementing and maintaining OAuth, tokens, and API security protocols.
Nice to Have:
  • Experience with Azure, Azure SQL, and Azure Functions.
  • Proficiency creating single-page web applications using modern JavaScripts libraries and/or frameworks such as React.js, Node.js, Angular, etc.
  • Understanding of cloud migrations and version control systems in the cloud.
]]> Wed, 04 Mar 2026 00:00:00 EST 0 <![CDATA[Cloud Infrastructure & Modernization Architect]]> We are seeking an Infrastructure Architect to lead and support the incremental transformation of a legacy on-premises Windows environment into a fully containerized, cloud-based architecture. This role will guide modernization efforts, reverse-engineer legacy systems, and ensure alignment with a defined future-state roadmap. This is a strategic, architecture-focused role with no hands-on coding required.

 

Responsibilities

· Lead modernization efforts transitioning a traditional Microsoft IIS on-prem environment to Microsoft Azure.

· Reverse-engineer legacy applications and infrastructure to support incremental cloud transformation.

· Drive execution of a defined modernization roadmap toward a fully containerized cloud architecture.

· Provide architectural oversight within a .NET-based ecosystem, ensuring scalability and maintainability.

· Support migration from Team Foundation Server to Azure DevOps.

· Lead infrastructure strategy within an Infrastructure-as-Code (IaC) environment.

· Partner with engineering and infrastructure teams to align Dev, UAT, and Production environments with best practices.

· Promote strong security awareness, ensuring protection against vulnerabilities and attack vectors across environments.

 

Must-Haves

· Strong architectural experience within Windows Server/IIS and Azure environments.

· Experience leading migration from on-prem IIS-hosted applications to Azure.

· Ability to reverse engineer legacy systems and map them to a defined future-state architecture.

· Experience navigating Infrastructure-as-Code (IaC) environments.

· Understanding of containerization strategies in cloud ecosystems.

· Familiarity with source control modernization (e.g., TFS to Azure DevOps transitions).

· Strong security awareness, including infrastructure hardening and attack surface reduction.

· Experience using Terraform to provision Azure environments (Dev, UAT, Production).

· Excellent communication and presentation skills to executives.

 

Nice-to-Haves

· Prior experience working in phased or incremental enterprise modernization initiatives.

· Exposure to full containerization strategies within Azure cloud environments.

· Bachelor’s degree in Computer Science or related field.
]]> Wed, 04 Mar 2026 00:00:00 EST 0 <![CDATA[Power BI Reporting Analyst]]>
Responsibilities
  • Develop, manage, and enhance dashboards and reports using Microsoft Power BI.
  • Extract and consolidate data from multiple ingestion points.
  • Write SQL queries to integrate structured and semi-structured data.
  • Present report findings and data-driven insights to executive leadership.
  • Create and maintain technical documentation for data models, queries, and reporting processes.
  • Ensure alignment with standardized reporting requirements and governance practices.
  • Partner with developers to automate reporting workflows and improve overall data efficiency.

Must-Haves
  • 5+ Years of hands-on experience creating, analyzing, and managing reports in Microsoft Power BI.
  • Professional SQL expertise, including table design, optimization, and modernization.
  • Adept ability to integrate data from multiple disparate systems and formats.
  • Proven experience presenting reporting insights to executive leadership.
  • Ability to document technical processes and reporting logic clearly for technical audiences.
  • Strong analytical skills with a focus on process improvement and automation.

Nice-to-Haves
  • Experience working with Cognos-based reporting environments.
  • Familiarity with C++-generated data structures or application outputs.
  • Background in environments transitioning from legacy SQL-based reporting to modern BI platforms.
  • Bachelor’s degree in Computer Science, Business Administration, or related fields.
]]> Tue, 03 Mar 2026 00:00:00 EST 0 <![CDATA[IT Engineer]]>
Responsibilities
  • Oversee and coordinate site readiness efforts for migration from on-premise systems to cloud-based infrastructure.
  • Ensure workstations meet Windows 11 compatibility standards; coordinate upgrades and perform remote refreshes as needed.
  • Support migration to new centralized servers following operating system upgrades.
  • Validate and troubleshoot network configurations, including DNS, routers, switches, subnets, Wi-Fi SSIDs, and firewall configurations (gold image deployments).
  • Provide remote support using NinjaOne (Ninja RMM) for scripting, printer deployments, profile migrations, and workstation access.
  • Leverage PowerShell scripts within RMM tools to automate deployments and configuration tasks.
  • Ensure integration and communication between peripheral systems (e.g., imaging equipment, door/badge systems) and the practice management platform.
  • Support environments leveraging Microsoft Entra ID for identity and access management.
  • Answer site-level technical questions during migrations and guide onsite technicians through execution steps.
  • Create and publish documentation for both site teams and internal engineering teams to standardize processes and knowledge sharing.

Must-Haves
  • Experience leading or supporting remote workstation refreshes and Windows 10/11 upgrade initiatives.
  • Prior experience administering Microsoft Entra ID environments, assigning user
  • Solid networking fundamentals, including DNS, routing, switching, firewall concepts, and Wi-Fi configuration.
  • Proven remote support experience using RMM tools such as TeamViewer or Ninja RMM.
  • Experience deploying printers, migrating user profiles, and performing endpoint scripting through remote tools.
  • Ability to troubleshoot device-to-application connectivity issues.
  • Strong documentation skills and experience publishing technical guides for engineers.

Nice-to-Haves
  • PowerShell and/or Python scripting experience.
  • Network+ or similar networking certification.
  • Experience supporting multi-site migrations or standardized network stack rollouts.
  • Experience coordinating onsite “smart hands” resources during infrastructure projects.
]]> Fri, 06 Mar 2026 00:00:00 EST 0 <![CDATA[IT Engineer]]>
Responsibilities
  • Oversee and coordinate site readiness efforts for migration from on-premise systems to cloud-based infrastructure.
  • Ensure workstations meet Windows 11 compatibility standards; coordinate upgrades and perform remote refreshes as needed.
  • Support migration to new centralized servers following operating system upgrades.
  • Validate and troubleshoot network configurations, including DNS, routers, switches, subnets, Wi-Fi SSIDs, and firewall configurations (gold image deployments).
  • Provide remote support using NinjaOne (Ninja RMM) for scripting, printer deployments, profile migrations, and workstation access.
  • Leverage PowerShell scripts within RMM tools to automate deployments and configuration tasks.
  • Ensure integration and communication between peripheral systems (e.g., imaging equipment, door/badge systems) and the practice management platform.
  • Support environments leveraging Microsoft Entra ID for identity and access management.
  • Answer site-level technical questions during migrations and guide onsite technicians through execution steps.
  • Create and publish documentation for both site teams and internal engineering teams to standardize processes and knowledge sharing.

Must-Haves
  • Experience leading or supporting remote workstation refreshes and Windows 10/11 upgrade initiatives.
  • Prior experience administering Microsoft Entra ID environments, assigning user
  • Solid networking fundamentals, including DNS, routing, switching, firewall concepts, and Wi-Fi configuration.
  • Proven remote support experience using RMM tools such as TeamViewer or Ninja RMM.
  • Experience deploying printers, migrating user profiles, and performing endpoint scripting through remote tools.
  • Ability to troubleshoot device-to-application connectivity issues.
  • Strong documentation skills and experience publishing technical guides for engineers.

Nice-to-Haves
  • PowerShell and/or Python scripting experience.
  • Network+ or similar networking certification.
  • Experience supporting multi-site migrations or standardized network stack rollouts.
  • Experience coordinating onsite “smart hands” resources during infrastructure projects.
]]> Fri, 06 Mar 2026 00:00:00 EST 0 <![CDATA[Systems Administrator II]]> Key Responsibilities and Duties
  • Infrastructure Management: Install, configure, and maintain desktop operating systems (Windows/Apple), servers, virtual environments (VMware) and have working knowledge of network hardware (routers, switches, firewalls, wireless). Setup and support of VoIP (Spectrum) users and phones.  Experience with Palo Alto, Juniper, Dell, and Cisco a plus. 
  • Azure/EntraID/Microsoft 365/Intune: Have strong experience with Azure infrastructure, support and troubleshooting.  Will assist in designing, deploying, and support of Azure environments to support applications and infrastructure. 
  • Docker/Container Experience: Have working knowledge of containerization technologies to assist in support, developing applications strategies.
  • System Monitoring & Performance: Proactively monitor system performance (PRTG, Azure), analyze logs, and implement performance tuning to optimize efficiency. Ability to respond right away to critical alerts and communicate effectively.
  • Security & Data Protection: Ensure system security through access controls, user account management (Active Directory/Azure AD), antivirus (Sophos) protection, and patching. Follows best practices guidelines and assists to maintain SOC and other regulatory compliance.
  • Backup & Recovery: Assist in monitoring regular data backups and maintain, test, and execute disaster recovery plans to ensure business continuity. Veeam experience preferred.
  • Troubleshooting: Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.
  • Automation & Scripting: Develop/understand scripts (e.g., PowerShell, Bash, Python) to automate routine tasks and improve efficiency.
  • Documentation: Maintain/Develop comprehensive technical documentation, including network diagrams, SOPs, and system configurations.
  • Collaboration & Support: Collaborate with internal IT peers to implement new technologies and provide high-level support for end-users.
Required Qualifications & Skills
  • Experience: 5+ years of experience as a System Administrator, Network Administrator, or similar role.
  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • OS Knowledge: Proficiency in Windows Server (2016/2019/2022), Windows Desktop (10/11).  MacOS and Linux (Ubuntu) environments a plus.
  • Networking: Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs, VoIP).
  • Virtualization/Cloud: Experience with virtualization technologies (VMware vSphere/ESXi) and cloud platforms (Azure).
  • Scripting: Proficiency in scripting languages (PowerShell, Bash, or Python) for automation.
  • Soft Skills: Strong analytical, problem-solving, and troubleshooting skills, with the ability to work independently or as part of a team.
  • Communication: Excellent verbal and written communication skills.


Desired Certifications (Preferred)
  • Microsoft Certified: Azure Administrator Associate or MCSE
  • CompTIA Network+ or Security+
  • VMware Certified Professional (VCP)
]]> Fri, 06 Mar 2026 00:00:00 EST 0 <![CDATA[IT Project Manager]]> Responsibilities
  • Lead and coordinate the "lift and shift" of three major entities: the Data Center (Colo), Corporate Headquarters, and the Distribution Center (Warehouse).
  • Partner with the Director to establish a formal PMO framework, including standing up a Steering Committee and preparing monthly updates for the Executive Leadership Team (ELT).
  • Consignment Project: Teasing out business requirements for inventory management and replenishment.
  • MarTech Transformation: Managing the loyalty program "lift and shift" and coordinating dependencies for new email and social media platforms.
  • Microsoft Tenant Migration: Managing the technical split of tenants between US and European business units.
  • Gather, summarize, and document business requirements and decisions, even in the absence of formal BA tools or templates.
  • Serve as the "right hand" to the lead Architect and coordinate with third-party vendors (e.g., physical move firms) and internal Executive Directors.
  • Provide direction and "pull along" existing tactical project managers to align with the new PMO methodology

Must Haves:
  • 8–10+ Years of IT Project Management Experience
  • Infrastructure & Data Center Experience: Proven track record of managing physical or logical data center moves, office relocations, or warehouse build-outs.
  • Willingness to work in a tool-less environment; expert-level proficiency in Excel and PowerPoint for tracking and executive reporting.
  • Ability to "lead from behind" and communicate effectively with a C-suite/PE-firm-led leadership team.
  • Immediate Availability: Prioritized for candidates who can start immediately or with minimal notice to hit the June 30th relocation deadline.

Nice-to-Haves:
  • Retail Industry Background: Specific experience with merchandising, store operations, or distribution center workflows.
  • M&A or Divestiture Experience: Past performance in high-pressure environments involving company split-offs or PE firm acquisitions.
  • PMP Certification: Preferred for the sake of methodology
  • Familiarity with Microsoft Tenant migrations, MarTech stacks (Loyalty/Email/Social), and Colo setups.
]]> Wed, 04 Mar 2026 00:00:00 EST 0 <![CDATA[Program Manager]]>
Responsibilities
  • Develop and execute comprehensive work plans to operationalize a large-scale call center integration with a greenfield Salesforce environment.
  • Establish program governance structures, execution frameworks, and workflow organization within Jira (including swim lanes and tracking structures), with potential use of Smartsheet.
  • Align operational KPIs system implementation and delivery milestones.
  • Track and manage program budgets (multi-million-dollar scale), ensuring strong financial visibility and performance reporting.
  • Drive coordination across dozens of contributors, connecting interdependencies across technical, operational, and business teams.
  • Provide structured leadership in complex or ambiguous situations serving as a steady “North Star” to maintain clarity and direction.
  • Monitor program performance against key metrics such as on-time delivery, budget adherence, and 99.9% uptime objectives.
  • Identify risks, remove blockers, and maintain delivery momentum across the full program lifecycle.

Must-Haves
  • Demonstrated experience leading large-scale, multi-million-dollar programs with comparable scope and complexity.
  • Strong background in program governance, execution planning, and cross-functional coordination.
  • Experience tracking and reporting against multi-million dollar budgets.
  • Ability to align operational KPIs with system and technology delivery.
  • Advanced experience with project management tools such as Jira, Smartsheet, Confluence, MS Project, etc.
  • Exposure to Salesforce and/or contact center-related projects.
  • Exceptional organizational, communication, and leadership skills with the ability to remain effective in ambiguous environments.

Nice-to-Haves
  • PMP certification and/or Agile certifications.
  • Experience with Smartsheet or comparable portfolio management tools.
Experience managing uptime targets or service-level metrics in high-availability environments
 ]]> Mon, 09 Mar 2026 00:00:00 EDT 0 <![CDATA[Postgres DBA]]>
Responsibilities:
  • Administer, maintain, and optimize on-prem PostgreSQL databases.
  • Perform database migrations, backups, recovery, and performance tuning.
  • Create and modify database objects using DDL (e.g., tables, indexes, stored procedures).
  • Work with development teams to understand downstream impacts of schema changes.
  • Collaborate on the migration of databases to the cloud (target completion: August).
  • Support regular deployment schedules.
  • Participate in a shared on-call rotation with a primary/secondary model.
  • Ensure database availability, reliability, and security in a Linux environment.
  • Work within a collaborative team that values shared responsibility and support.

Must-haves:
  • 5+ Years of professional experience administering PostgreSQL in on-prem environments (not solely cloud-hosted).
  • Professional exposure to multi-tenant environments utilizing a variety of data sources.
  • Adept ability with SQL statements, table joins, views, stored procedures, etc.
  • Professional experience with either SQL Server or Oracle databases.
  • Strong knowledge of DDL and the ability to assess the impact of changes across applications.
  • Basic Linux administration and shell scripting in a command line environment.

Nice-to-Have Skills:
  • Exposure to Puppet and YAML configuration files.
  • Familiarity with cloud platforms (e.g., AWS, Azure, GCP)
  • Understanding of database automation and CI/CD practices.
]]> Mon, 09 Mar 2026 00:00:00 EDT 0 <![CDATA[Salesforce Business Analyst]]>
Responsibilities
  • Lead requirements gathering sessions with business stakeholders, including call center leadership and operational teams.
  • Rapidly analyze and define end-to-end business processes, identifying gaps, dependencies, and opportunities for clarification.
  • Translate business needs into structured, detailed functional requirements suitable for Salesforce and supporting systems.
  • Create visual representations of workflows, screen flows, and process diagrams.
  • Facilitate workshops and working sessions, guiding busy executive and operational stakeholders through productive discussions.
  • Partner with technical teams to ensure requirements are clearly understood and aligned with implementation plans.
  • Support rapid team mobilization and provide structure during early-phase program execution.

Must-Haves
  • Strong experience as a Business Analyst focused on Salesforce-related projects on a national scale.
  • Adept ability to define and document business processes from inception.
  • Proven ability to translate business language into technical requirements related to a Salesforce implementation and associated integration work.
  • Ability to create visual workflows and bring requirements to life through diagrams and process models using tools such as Microsoft Visio, Lucidchart, etc.
  • Excellent facilitation skills, leading requirements workshops and managing stakeholder discussions.

Nice-to-Haves
  • Prior call center or contact center project experience.
  • Experience supporting large-scale operational transformations.
  • Familiarity with visual modeling or workflow design tools beyond Visio and Lucidchart.
]]> Thu, 05 Mar 2026 00:00:00 EST 0 <![CDATA[Salesforce Technical Writer]]>
Responsibilities
  • Develop, draft, and maintain high-quality technical and operational documentation supporting a Salesforce-driven call center implementation.
  • Collaborate with project managers, technical teams, business stakeholders, and customer representatives to gather information and produce accurate documentation.
  • Translate source materials, requirements, and technical input into structured, user-friendly documentation.
  • Maintain documentation repositories using Jira and Microsoft SharePoint.
  • Produce documents using Microsoft Word and Microsoft Visio, including process flows, diagrams, and structured narratives.
  • Apply formatting standards using macros and ribbon-based automation tools (e.g., redlining, paragraph formatting, table shading, structured layouts).
  • Ensure documentation meets Section 508 accessibility compliance standards, including proper referencing and footnote usage.
  • Support documentation efforts across the full project lifecycle without responsibility for final editorial or formatting passes.

Must-Haves
  • Proven experience as a Technical Writer supporting Salesforce implementations.
  • Strong ability to interview stakeholders and synthesize technical and business information into clear documentation.
  • Experience working with documentation repositories and collaboration tools such as Jira and SharePoint.
  • Advanced proficiency with Microsoft Word.
  • Experience working with document macros, structured templates, and redlining processes.
  • Ability to operate effectively in cross-functional environments with technical, operational, and customer-facing stakeholders.

Nice-to-Haves
  • Knowledge of Section 508 accessibility compliance standards and structured documentation practices.
  • Prior experience supporting contact center initiatives or service delivery environments.
  • Experience working in government or highly regulated environments.
  • Familiarity with documentation standards for large-scale enterprise or public-sector programs.
]]> Tue, 03 Mar 2026 00:00:00 EST 0 <![CDATA[Business Analyst]]>
Responsibilities
  • Elicit, document, and refine detailed functional requirements for a Case Management platform supporting healthcare operations.
  • Facilitate stakeholder meetings with doctors, nurses, clerks, and operational staff to understand workflows and translate them into actionable requirements.
  • Create process flows, wireframes, and visual documentation.
  • Support Agile delivery processes, potentially leading Scrum ceremonies if necessary.
  • Partner with existing Scrum Masters, Product teams, and technical resources to ensure requirements are clearly understood and implemented.
  • Document case intake processes across multiple channels (portal submissions, mailed documentation, electronic sources) and ensure accurate integration into medical records.
  • Support projects with call center-related components as they intersect with case management workflows.
  • Help manage evolving business needs and ensure clarity in case lifecycle processes from intake through resolution.

Must-Haves
  • Minimum 3+ years of professional Business Analysis or functional project support experience.
  • Strong expertise gathering and documenting functional/business requirements and documenting them by creating FRDs/BRDS.
  • Experience working in Agile environments and understanding of Scrum practices.
  • Proven ability to create wireframes, workflow diagrams, and process documentation with tools such as Lucid, Miro, Balsamiq, etc.
  • Excellent communication skills and confidence facilitating meetings with clinical and operational stakeholders.
  • Healthcare industry experience.

Nice-to-Haves
  • Experience supporting case management or medical record platforms.
  • Exposure to call center–related projects or workflows.
  • Prior experience leading Scrum ceremonies or acting as a project lead in an Agile environment.
]]> Tue, 03 Mar 2026 00:00:00 EST 0 <![CDATA[Salesforce Architect]]>
Responsibilities
  • Lead end-to-end solution architecture for a greenfield Salesforce Nonprofit Cloud implementation, starting from standard feature sets and layering enhancements to meet business requirements.
  • Architect and oversee integration of Service Cloud Voice (Bring Your Own Telephony) with platforms such as Five9 or Amazon Connect (or similar PBX/call center technologies).
  • Design and validate scalable data models and blueprint solutions in collaboration with a concentrated team of developers, business analysts, and project management resources.
  • Provide hands-on technical oversight, including conducting code reviews in Apex and working with SOSL/SOQL queries.
  • Guide CI/CD and DevOps practices, including code deployment and management using Gearset.
  • Ensure compliance and secure handling of sensitive data and PII within the Salesforce ecosystem.
  • Support activation and implementation timelines for critical call center operations.
  • Provide strategic technical direction to developers while contributing selectively to coding efforts (Visualforce, Apex, Nonprofit modules).

Must-Haves
  • Demonstrated experience architecting and implementing Salesforce Nonprofit Cloud (NPC) solutions.
  • Proven experience integrating Salesforce Service Cloud Voice with call center or omnichannel telephony solutions.
  • Strong Apex development experience, including code reviews and query optimization using SOSL and SOQL.
  • Experience designing Salesforce data models in greenfield implementations.
  • Adept understanding of CI/CD and DevOps concepts.
  • Experience working with highly sensitive data and PII in secure, regulated environments.
  • A minimum of one active Salesforce certification.

Nice-to-Haves
  • Salesforce Technical Architect certifications, particularly Solutions Architect.
  • Experience with Five9, Amazon Connect, or comparable enterprise call center technologies.
  • Experience managing or mentoring small technical teams (2–3 developers) in complex implementations.
  • Familiarity with large-scale call center transitions or rapid activation timelines.
]]> Fri, 06 Mar 2026 00:00:00 EST 0 <![CDATA[Azure DevOps Engineer]]>
Responsibilities
  • Manage and support Infrastructure-as-Code deployments across multiple contract environments using Terraform.
  • Maintain and integrate CI/CD pipelines using tools such as Azure DevOps and GitHub.
  • Support subscriptions and environment provisioning through automated Terraform deployments.
  • Collaborate with QA teams to integrate builds and releases into the pipeline (this role does not perform QA testing directly).
  • Develop and maintain automation scripts using Python, PowerShell, and shell scripting.
  • Support and upgrade containerized applications running within Kubernetes environments.
  • Execute Kubernetes-related tasks via command-line interfaces, including PowerShell-wrapped commands.
  • Assist in maintaining Linux-based container environments across multiple isolated server configurations.
  • Ensure consistency, repeatability, and reliability of deployments across five distinct contract environments.

Must-Haves
  • 5+ Years of experience in DevOps/Systems/Software Engineering with expertise pertaining to Azure environments.
  • Professional experience with managing Infrastructure-as-Code with Terraform.
  • Experience with CI/CD tools such as Azure DevOps or Jenkins.
  • Proficiency in automation scripting using Python, PowerShell, and shell scripting.
  • Hands-on experience supporting Kubernetes environments, including container upgrades and CLI-based management.
  • Experience working with Linux containers and Microsoft technologies in a multi-tennant environment.
  • Ability to manage and support multiple isolated environments with unique tooling and server configurations.

Nice-to-Haves
  • Experience working with low-code/no-code web-based applications deployed in Kubernetes.
  • Broader familiarity with Azure cloud services and subscription management.
  • Exposure to additional CI/CD tools beyond Azure DevOps.
  • Experience working within multi-contract or multi-tenant environments requiring strict separation of infrastructure.
]]> Wed, 04 Mar 2026 00:00:00 EST 0 <![CDATA[SQL Database Engineer II]]>
The day-to-day:
  • Manage and maintain up to 480 SQL Server database instances across multiple environments.
  • Support long-term maintenance and project initiatives for SQL Server 2022 and 2019.
  • Develop, maintain, and document PowerShell scripts for automation and operational efficiency.
  • Participate in an on-call rotation (one week per month) to support critical production incidents (e.g., server outages, job failures).
  • Perform patching, remediation, and compliance-related tasks, with an understanding of their business impact.
  • Apply systems DBA skills including storage planning, binary layout, compliance, and COTS software deployment.
  • Maintain security standards and participate in initiatives to ensure infrastructure reliability.

Must Haves:
  • 3+ years of hands-on experience as a SQL Server Developer and DBA.
  • Deep understanding of advanced SQL Server features such as Always On Availability Groups and clustering.
  • Strong scripting skills using PowerShell, with an emphasis on scalability, maintainability, and documentation.
  • Experience working in fast-paced production environments with a high sense of urgency.
  • Familiarity with patching, compliance, and security in an enterprise database environment.
  • Ability to speak knowledgeably about the business and technical impact of their work.
  • Strong preference for candidates with stable, long-term roles (not heavily contract-based).
  • Passion for continuous learning and technical growth.

Nice-to-Haves:
  • Proficiency with Microsoft Azure.
  • Experience with detecting schema drift in deployment workflows.
  • Familiarity with Terraform for infrastructure automation.
  • Exposure to Terraform infrastructure-as-code.
]]> Mon, 02 Mar 2026 00:00:00 EST 0 <![CDATA[Sr. Network Security Engineer]]>
Responsibilities
  • Serve as a senior, hands-on engineer supporting data center and enterprise network initiatives
  • Lead and execute network microsegmentation projects, including audits, reporting, and optimization
  • Administer, configure, and manage Fortinet technologies at scale, including FortiGate, FortiManager, and FortiAnalyzer
  • Support Cloudflare integrations and help expand traffic routing through Cloudflare services
  • Act as an escalation point for the Help Desk, handling complex networking and data center issues
  • Own Fortinet migrations end-to-end for newly acquired locations
  • Support and execute Go Live projects, including hardware deployment, SD-WAN configuration, policy deployment, and validation
  • Support IT refresh initiatives, replacing legacy FortiGate hardware with newer models
  • Assist with TTU (new internet circuit) projects, including testing, SD-WAN policy application, and documentation
  • Collaborate with a third-party network engineering partner while bringing more work in-house
  • Participate in limited data center travel (approximately 2–3 trips per year)
  • Follow established change control processes and contribute to documentation and standardization

Must-haves
  • A minimum 5 years of professional experience with Fortinet FortiGate and related Fortinet technologies
  • Experience with FortiManager and FortiAnalyzer
  • Data center networking experience
  • Experience with microsegmentation and network security design
  • Solid understanding of routing protocols (BGP) and large-scale network subnetting
  • Cloud networking experience
  • Experience supporting load balancers
  • VMware experience
  • Ability to operate independently in a low-ticket-volume, escalation-focused role
]]> Fri, 06 Mar 2026 00:00:00 EST 0 <![CDATA[Voice Administrator]]>
Responsibilities
  • Administer, support, and troubleshoot Avaya voice systems in a high-volume production environment
  • Resolve approximately 40 voice-related support tickets per day, including issues with connectivity, dial tone, voicemail, and call routing
  • Perform MACD (Moves, Adds, Changes, and Deletes) for Avaya users and stations
  • Support voicemail systems and ACD (Automatic Call Distribution) configurations
  • Maintain and manage an always-active incident and task queue
  • Research, document, and maintain station programming in preparation for Teams Voice migration
  • Collaborate with telecommunications carriers to diagnose and resolve circuit issues and outages
  • Provide operational stability and user support throughout the remaining migration of approximately 5,000 users across 200+ branches

Must-haves
  • 3+ years of hands-on Avaya System Administration experience
  • Strong experience supporting Avaya voice systems in a production environment
  • Proven ability to diagnose and resolve complex voice communication issues
  • Experience with voicemail systems and ACD
  • Background handling high-volume support queues in fast-paced environments
  • Hands-on experience performing Avaya MACD activities

Nice-to-haves
  • Experience supporting or working for telecommunications carriers (e.g., AT&T, Verizon, Spectrum)
  • Genesis platform experience
  • Exposure to large-scale voice migration projects
  • Familiarity documenting legacy voice systems for future-state conversions
]]> Mon, 02 Mar 2026 00:00:00 EST 0 <![CDATA[Desktop Support Technician]]>
Responsibilities:
  • Provide immediate local support for production facility issues and breakdowns.
  • Manage the operating system layer and applications on servers, ensuring proper backups, patching, restore capabilities, and security.
  • Support a Microsoft ecosystem including O365, Active Directory (on-premise and cloud-synchronized), and cloud-native Intune.
  • Utilize Teamviewer for remote troubleshooting as needed.
  • Prioritize production issues, understanding their direct impact on the business.
  • When not actively engaged in other tasks, maintain old systems, server rooms, and network cabinets.
  • Communicate technical concepts clearly and effectively in layman's terms to non-technical staff.
  • Escalate Network-related issues to our IT Managed Service Provider.
  • Participate in weekly and monthly team meetings with the global IT team.

Must-Haves:
  • Experience administering and supporting Active Directory.
  • Hands-on experience with Windows Server environments.
  • Experience with Microsoft Entra ID (Azure AD).
  • Proficiency supporting users with Microsoft 365 products and services.

Nice-to-Haves:
  • Experience with SharePoint administration and support.
  • Familiarity with Microsoft Intune device management.
  • Experience using or supporting Power Automate workflows.
  • Familiarity with remote troubleshooting tools (e.g., Teamviewer).
]]> Mon, 02 Mar 2026 00:00:00 EST 0 <![CDATA[Product Owner]]> Responsibilities:
  • Lead and drive data-focused initiatives, owning implementations from requirements gathering through delivery, without relying on centralized PMO resources for smaller projects.
  • Serve as the primary liaison between internal business partners and technical teams, framing problems, leading discussions, and acting as a trusted ambassador for the data function.
  • Gather, analyze, and translate business requirements into clear backlog items, roadmaps, and delivery plans.
  • Oversee and coordinate ETL/ELT-related initiatives, with a primary focus on ELT in hybrid cloud environments.
  • Use SQL at a practical level to query databases, understand data relationships, and validate requirements and outputs.
  • Standardize product and project management artifacts, including backlogs, roadmaps, templates, and customer engagement models.
  • Track and report on KPIs such as cycle times, delivery efficiency, and team performance as part of a maturing product management function.
  • Establish and manage OKR frameworks to support implementation, business analysis, and project management capabilities.

Must-Haves:
  • 3+ Years’ experience in a similar role as a Product Owner for Business Units which drive Data Engineering & Analytics.
  • 3 Additional years of experience in Project Management and/or Business/Data Analyst roles, with specific expertise in data environments at-scale.
  • Professional experience in the Retail industry.
  • Solid business analysis skills, including requirements elicitation and stakeholder management.
  • Working knowledge of SQL querying and data modeling, with the ability to explore tables, columns, and data relationships.
  • Experience working in hybrid cloud environments using major public cloud platforms (e.g. AWS, Azure, or GCP).
  • Experience with BI and reporting tools (DOMO, Tableau, etc.).

Nice-to-Haves:
  • Familiarity with tools and platforms such as Informatica, Snowflake, and Excel.
  • Exposure to data science concepts and analytics-driven decision-making.
  • Experience helping organizations mature their product management practices, including backlog governance and roadmap standardization.
  • Background working with both technically oriented and business-focused stakeholders.
]]> Wed, 04 Mar 2026 00:00:00 EST 0 <![CDATA[IT Analyst IV]]>
This is a 100% remote position supporting teams across multiple time zones (Pacific and Central), requiring flexibility and strong collaboration skills.

Responsibilities
  • Retrieve, clean, and transfer labeling data from source systems into the new SAP platform.
  • Generate artwork from migrated data, manage routing workflows, and coordinate approvals.
  • Ensure data accuracy and integrity throughout migration activities.
  • Work closely with the Print on Demand (PoD) team, IT, manufacturing leads, regulatory, R&D, packaging, legal, and marketing.
  • Balance competing demands across multiple sites and stakeholders while maintaining project priorities.
  • Provide progress updates and communicate risks or blockers to team leadership.

Must-Haves
  • Minimum of 3–5 years in the medical device or pharmaceutical sectors.
  • Advanced proficiency with MS Excel including VLOOKUPs, XLOOKUPs, and data validation techniques.
  • Proven experience in organizing, cleaning, and handling large datasets.
  • Hands-on experience with print-on-demand labeling tools such as CodeSoft, Easy Label, Nice Label, or Prism.
  • Strong self-motivation and ability to work independently with minimal supervision.
  • Effective communication and ability to set boundaries when managing competing requests.
  • Collaborative and adaptable mindset, open to learning in a fast-paced, high-pressure environment.

Nice-to-Haves
  • SAP Experience: Familiarity with SAP systems and data integration processes.
  • Testing Experience: Exposure to User Acceptance Testing (UAT) or Process Integration Testing (PIT).
  • Analytical Tools: Basic understanding of SQL or Power BI (not required for this role).
  • Global Collaboration: Prior experience working with distributed, cross-functional teams.

We are seeking a Data Migration Specialist to transfer large volumes of unstructured labeling data from legacy systems into a new SAP environment as part of Wave 2, a major SAP deployment across manufacturing sites in the U.S., Canada, and Mexico.

This is a 100% remote position supporting teams across multiple time zones (Pacific and Central), requiring flexibility and strong collaboration skills.

Responsibilities
  • Retrieve, clean, and transfer labeling data from source systems into the new SAP platform.
  • Generate artwork from migrated data, manage routing workflows, and coordinate approvals.
  • Ensure data accuracy and integrity throughout migration activities.
  • Work closely with the Print on Demand (PoD) team, IT, manufacturing leads, regulatory, R&D, packaging, legal, and marketing.
  • Balance competing demands across multiple sites and stakeholders while maintaining project priorities.
  • Provide progress updates and communicate risks or blockers to team leadership.

Must-Haves
  • Minimum of 3–5 years in the medical device or pharmaceutical sectors.
  • Advanced proficiency with MS Excel including VLOOKUPs, XLOOKUPs, and data validation techniques.
  • Proven experience in organizing, cleaning, and handling large datasets.
  • Hands-on experience with print-on-demand labeling tools such as CodeSoft, Easy Label, Nice Label, or Prism.
  • Strong self-motivation and ability to work independently with minimal supervision.
  • Effective communication and ability to set boundaries when managing competing requests.
  • Collaborative and adaptable mindset, open to learning in a fast-paced, high-pressure environment.

Nice-to-Haves
  • SAP Experience: Familiarity with SAP systems and data integration processes.
  • Testing Experience: Exposure to User Acceptance Testing (UAT) or Process Integration Testing (PIT).
  • Analytical Tools: Basic understanding of SQL or Power BI (not required for this role).
  • Global Collaboration: Prior experience working with distributed, cross-functional teams.

 ]]> Mon, 09 Feb 2026 00:00:00 EST 0