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ServiceNow Developer

San Antonio, TX 78249

Job Number: 1708

Job Description

Responsibilities:
 
  • Develop and maintain core ServiceNow modules with a focus on ITSM and SPM.
  • Update and manage integrations between ServiceNow and systems including EPIC, OnBase, Premiere ERP, and PeopleSoft.
  • Support and maintain ServiceNow applications such as CMDB, ITSM, SPM (Strategic Portfolio Management), and CSM (Customer Service Management).
  • Build and enhance service catalogs, including complex workflows requiring multi-team approvals and routing.
  • Support and upgrade the EPIC-ServiceNow integration and troubleshoot issues related to EMR Help.
  • Drive best practices in ITIL-based processes including Change Management, SLAs, incident routing, and request fulfillment.
  • Participate in and lead regression and integration testing for updates, patches, and new releases.
  • Continuously evaluate and enhance our Change process to align with ServiceNow’s intended capabilities.

Required:
 
  • Strong hands-on experience developing ITSM and SPM ServiceNow modules.
  • Proven ability to build and maintain complex service catalogs with multi-step approvals.
  • Experience supporting a variety of integrations with ServiceNow.
  • Solid understanding of ServiceNow platform architecture, patching processes, upgrades, and release cycles.
  • Experience with analytics and reporting tools within ServiceNow to drive operational improvements.
  • Working knowledge of ITIL best practices and IT service management principles.

Preferred:
 
  • Experience with CMDB and CSM modules.
  • Understanding of integration points with OnBase, EPIC, ERP (Premiere), and PeopleSoft.
  • Ability to perform testing (regression, integration, etc.) independently.
  • ServiceNow certifications (e.g., CSA, CAD, ITSM, etc.).
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About San Antonio, TX

Step into a world of career possibilities in San Antonio, Texas! As a vibrant hub of culture, history, and opportunity, this city offers job seekers a unique blend of Texan charm and modern growth. From the iconic Alamo and romantic River Walk to the flavorful Tex-Mex cuisine and thriving arts scene with institutions like the McNay Art Museum and Tobin Center for the Performing Arts, San Antonio has something for everyone. With professional sports teams like the Spurs and a plethora of parks, there's always something exciting to do in this dynamic city. Don't miss out on your chance to explore our job listings and start your career journey in this enchanting region!