Program Manager

Olmos Park, TX 78212

Industry: PM/Scrum/Program/Portfolio Manager Job Number: 1835

Job Description

We are seeking a Program Manager to lead the operationalization of a large-scale Salesforce integration with a national call center. This individual will establish execution frameworks, align operational KPIs with system delivery, and guide cross-functional teams through a complex, high-visibility transformation. The ideal candidate has successfully led similar large-scale initiatives, thrives in ambiguous environments, and brings a steady, structured leadership presence to drive results across dozens of stakeholders.

Responsibilities
  • Develop and execute comprehensive work plans to operationalize a large-scale call center integration with a greenfield Salesforce environment.
  • Establish program governance structures, execution frameworks, and workflow organization within Jira (including swim lanes and tracking structures), with potential use of Smartsheet.
  • Align operational KPIs system implementation and delivery milestones.
  • Track and manage program budgets (multi-million-dollar scale), ensuring strong financial visibility and performance reporting.
  • Drive coordination across dozens of contributors, connecting interdependencies across technical, operational, and business teams.
  • Provide structured leadership in complex or ambiguous situations serving as a steady “North Star” to maintain clarity and direction.
  • Monitor program performance against key metrics such as on-time delivery, budget adherence, and 99.9% uptime objectives.
  • Identify risks, remove blockers, and maintain delivery momentum across the full program lifecycle.

Must-Haves
  • Demonstrated experience leading large-scale, multi-million-dollar programs with comparable scope and complexity.
  • Strong background in program governance, execution planning, and cross-functional coordination.
  • Experience tracking and reporting against multi-million dollar budgets.
  • Ability to align operational KPIs with system and technology delivery.
  • Advanced experience with project management tools such as Jira, Smartsheet, Confluence, MS Project, etc.
  • Exposure to Salesforce and/or contact center-related projects.
  • Exceptional organizational, communication, and leadership skills with the ability to remain effective in ambiguous environments.

Nice-to-Haves
  • PMP certification and/or Agile certifications.
  • Experience with Smartsheet or comparable portfolio management tools.
Experience managing uptime targets or service-level metrics in high-availability environments
 
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About Olmos Park, TX

Discover Your Next Career Opportunity in Olmos Park, Texas! Nestled near San Antonio, Olmos Park offers a perfect blend of vibrant city life and serene suburban charm. This area boasts incredible growth opportunities and a dynamic job market waiting for skilled professionals like you. With its proximity to attractions like the McNay Art Museum, The Pearl District, and the San Antonio River Walk, as well as its renowned Tex-Mex cuisine and lively theater scene, Olmos Park promises not just a job but a lifestyle. Explore our job listings today and embark on a career full of possibilities in this enchanting and culturally rich region!