TechHuman
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Location: San Antonio, TX (Primarily onsite, but local travel to health system facilities required)
Employment Type: Full-time, Permanent
Work Schedule: Onsite with on-call responsibilities
Techhuman is hiring a a dynamic and hands-on Director of IT Service Delivery to lead and evolve core service functions that support end users across our client's health system. Reporting to the Deputy Chief Information Officer, this role will oversee Help Desk, Field Engineering, Network Operations Center (NOC), Data Center Engineering, and procurement-related end-user support.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Director, IT Service Delivery
4502 Medical Dr San Antonio, TX 78229 US
2025-07-07
2025-08-07
Industry: Manager/Director/VP/C-Level, Systems Admin/Help Desk/Tech Support/Desktop Suppo
Job Number: 1691
Job Description
Location: San Antonio, TX (Primarily onsite, but local travel to health system facilities required)
Employment Type: Full-time, Permanent
Work Schedule: Onsite with on-call responsibilities
Techhuman is hiring a a dynamic and hands-on Director of IT Service Delivery to lead and evolve core service functions that support end users across our client's health system. Reporting to the Deputy Chief Information Officer, this role will oversee Help Desk, Field Engineering, Network Operations Center (NOC), Data Center Engineering, and procurement-related end-user support.
Key Responsibilities
- Direct IT service delivery operations across Help Desk, Field Services, NOC, and Data Center Engineering.
- Lead cross-functional project teams in delivering high-performing, customer-focused IT support solutions.
- Ensure service delivery aligns with business objectives and meets established service-level agreements (SLAs).
- Oversee vendor relationships and ensure maintenance, licensing, and support contracts are up to date and effective.
- Manage service delivery budgets, including hardware, software, and operational costs.
- Implement and maintain ITIL-aligned best practices for incident, request, change, and problem management.
- Coach, mentor, and evaluate IT service staff to promote professional development and operational excellence.
- Support executive-level reporting, documentation, and presentation of IT service delivery metrics and strategy.
- Evaluate and implement tools and technologies that enhance user experience and system efficiency.
- Participate in long-term strategic planning and policy development within the IT department.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field with 8+ years of IT experience, including 4+ years in a supervisory or managerial role
- OR
- 12+ years of relevant IT experience with at least 4 years in a supervisory capacity
- Strong leadership experience in IT Service Delivery functions, including Help Desk and Field Services
- Hands-on expertise implementing and managing service support systems, desktop imaging, and ticketing platforms
- Deep understanding of ITIL frameworks and service-level management
- Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
Preferred Qualifications
- Experience working in a healthcare or hospital system environment
- Familiarity with Windows desktop configuration, deployment, and management tools
- Understanding of supporting diverse user populations with varying developmental and accessibility needs
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