Help Desk Analyst
1 First American Way Santa Ana Santa Ana, CA 92707 US
Contract to hire
100 % remote
This position is the critical first line of support for our customers -- primarily internal customers. You will be providing timely support for PC/Laptop, hardware, peripherals, mobile devices and software/applications by responding to and diagnosing problems via phone, self-service and chat.
- 2 + years Help Desk experience
- great customer service skills
- Experience working with a knowledgebase