Desktop Technician

San Antonio, TX 78222

Industry: Systems Admin/Help Desk/Tech Support/Desktop Suppo Job Number: 1570

Job Description


Position: Desktop Technician
Location: Onsite- San Antonio, TX
Job Type: Contract
  • Excellent customer service and communication skills, both verbal and written.
  • Proficient with Windows 10 and Office 365, specifically:
    • OneDrive
    • MS Teams and SharePoint
    • MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access)
    • Collaboration features in Word, Excel, and PowerPoint
  • Familiarity with Dell and Apple hardware (desktops, laptops, docking stations, and iPads) in single and multiple display setups.
  • Knowledge of Audio/Visual equipment and support for department meetings using WebEx and Zoom.
  • Ability to work effectively in team and educational settings.
  • Willingness to travel between centers and partnership schools.
Responsibilities:
  • Install desktops, laptops, iPads, and peripherals.
  • Respond to Tier II support requests via phone, email, and Microsoft Teams, maintaining a courteous and professional demeanor.
  • Follow set procedures for making configuration changes, updates, and upgrades.
  • Assist with deploying new computers, software, and hardware upgrades as part of the PC replacement program.
  • Document incidents, resolutions, and communicate updates to ensure customer satisfaction.
  • Troubleshoot problems using checklists and scripts, escalating issues when necessary.
  • Maintain records of repairs, asset inventory, software applications, and help desk tickets.
  • Provide remote troubleshooting support for offsite users.
  • Assist with network connectivity issues, including desktop phones, credit card machines, and other department IT assets.
Project Scope:
  • Installation of IT equipment.
  • Managing Help Desk tickets and resolving technical issues.
  • Documentation of recurring issues and solutions.
  • Provide professional support for executive staff and department members.
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About San Antonio, TX

Step into a world of career possibilities in San Antonio, Texas! As a vibrant hub of culture, history, and opportunity, this city offers job seekers a unique blend of Texan charm and modern growth. From the iconic Alamo and romantic River Walk to the flavorful Tex-Mex cuisine and thriving arts scene with institutions like the McNay Art Museum and Tobin Center for the Performing Arts, San Antonio has something for everyone. With professional sports teams like the Spurs and a plethora of parks, there's always something exciting to do in this dynamic city. Don't miss out on your chance to explore our job listings and start your career journey in this enchanting region!