Salesforce Technical Writer

Olmos Park, TX 78212

Industry: BSA/BA Job Number: 1834

Job Description

We are seeking a Technical Writer to support a large-scale call center operationalization program. This role will partner closely with the Program Manager, technical teams, and customer stakeholders to develop clear, structured, and compliant documentation supporting Salesforce-based solutions and contact center operations. The ideal candidate brings strong experience writing technical and functional documentation in regulated environments and is comfortable engaging with cross-functional teams to translate complex source material into polished deliverables.

Responsibilities
  • Develop, draft, and maintain high-quality technical and operational documentation supporting a Salesforce-driven call center implementation.
  • Collaborate with project managers, technical teams, business stakeholders, and customer representatives to gather information and produce accurate documentation.
  • Translate source materials, requirements, and technical input into structured, user-friendly documentation.
  • Maintain documentation repositories using Jira and Microsoft SharePoint.
  • Produce documents using Microsoft Word and Microsoft Visio, including process flows, diagrams, and structured narratives.
  • Apply formatting standards using macros and ribbon-based automation tools (e.g., redlining, paragraph formatting, table shading, structured layouts).
  • Ensure documentation meets Section 508 accessibility compliance standards, including proper referencing and footnote usage.
  • Support documentation efforts across the full project lifecycle without responsibility for final editorial or formatting passes.

Must-Haves
  • Proven experience as a Technical Writer supporting Salesforce implementations.
  • Strong ability to interview stakeholders and synthesize technical and business information into clear documentation.
  • Experience working with documentation repositories and collaboration tools such as Jira and SharePoint.
  • Advanced proficiency with Microsoft Word.
  • Experience working with document macros, structured templates, and redlining processes.
  • Ability to operate effectively in cross-functional environments with technical, operational, and customer-facing stakeholders.

Nice-to-Haves
  • Knowledge of Section 508 accessibility compliance standards and structured documentation practices.
  • Prior experience supporting contact center initiatives or service delivery environments.
  • Experience working in government or highly regulated environments.
  • Familiarity with documentation standards for large-scale enterprise or public-sector programs.
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About Olmos Park, TX

Discover Your Next Career Opportunity in Olmos Park, Texas! Nestled near San Antonio, Olmos Park offers a perfect blend of vibrant city life and serene suburban charm. This area boasts incredible growth opportunities and a dynamic job market waiting for skilled professionals like you. With its proximity to attractions like the McNay Art Museum, The Pearl District, and the San Antonio River Walk, as well as its renowned Tex-Mex cuisine and lively theater scene, Olmos Park promises not just a job but a lifestyle. Explore our job listings today and embark on a career full of possibilities in this enchanting and culturally rich region!